ALISS Xmas Special: How do you know if it worked?
Evaluating library projects and services
7th December 2017

  • Beth Clark, Head of Digital Scholarship and Innovation, LSE. In September 2017 LSE Library opened the newly refurbished student space on the Lower Ground Floor. The design for the refurbishment was based on UX research and student feedback so it was important to adopt these same methods when evaluating the success of the project.
  • Stepping outside the library: process reviews at the LSE-  Joanna Tate, Service Assessment and Development Manager, LSE shared her experiences of how lean process reviews developed in a university library were applied in a wider university setting.
  • Deep Impact- Jo Wood, Library and Information Service Manager. –discussed her mixed methods approach to reviewing the impact of her specialist library and information service for social workers in Cafcass